To-Do Management: Bringing Accountability to Automated KYC/KYB

In every compliance operation, automation only takes you so far. There’s always a human action – a final confirmation, a missing document, a quick outreach – that decides whether a case can truly move forward. Those manual follow-ups are often where risk hides and where inefficiency lives.

That’s exactly the gap our new To-Do Management feature closes. It ensures that no manual check or human-dependent step ever falls through the cracks again — while keeping everything fully auditable, transparent, and connected to the case context.

Turning follow-ups into structured, auditable actions

With To-Do Management, Sinpex introduces a simple but powerful control mechanism for manual actions within the client onboarding KYC or Re-KYC process.

Instead of notes, chat messages, or spreadsheets, all manual actions now live directly inside the Sinpex case environment.

Team members can create, assign, and track To-Dos right where the work happens. Each To-Do includes a clear description, assignee, and optional due or publication date — ensuring everyone knows what needs to be done, by whom, and when.

For teams that rely on accountability and precision, this turns a previously informal process into a structured, traceable workflow that can be audited anytime.

Automation meets accountability

Sinpex To-Do Management doesn’t just rely on manual input. The system can automatically create To-Dos whenever key events occur — for example, when a new KYC or Re-KYC process begins.

Imagine a case starting a fresh KYC. The system can immediately generate To-Dos such as “Verify signing authority” or “Reach out to customer for data confirmation.”
These reminders appear in the To-Do sidebar, automatically linked to the case, and carry due dates relative to when the KYC started.

The result: a seamless blend of automation and human oversight, ensuring that critical compliance steps aren’t just triggered — they’re tracked, completed, and documented.

Visibility where it matters most

In the Sinpex interface, To-Dos appear in two key places:

• Within each case’s To-Do Sidebar, showing every open, upcoming, or overdue item side by side so that a user can always see the to-dos while working on the corresponding content
  
  
• And on the main Case List, which now features a dedicated “To-Dos” column.
  
  

This makes it instantly visible to managers which cases are waiting on human action — and which ones are fully ready for approval.
Overdue To-Dos are highlighted with a red bell icon, and upcoming “future” To-Dos are automatically hidden until their publication date arrives.

This visual clarity helps teams stay proactive rather than reactive. Managers no longer need to ask, “What’s blocking this case?” — it’s right there in front of them.

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A built-in safety brake for compliance quality

Perhaps the most powerful element of To-Do Management is its blocking mechanism.
If a user tries to accept or finalize a case while there are still unresolved To-Dos, the system stops them.

An “Unresolved To-Do” dialog appears, listing exactly what still needs to be completed before the case can move forward.

This ensures that no compliance-critical step is skipped — not because someone forgot, but because the system itself enforces completeness.
In other words: no case is ever approved with open manual actions.

It’s a simple rule that adds a significant layer of operational control — one that auditors and compliance officers will appreciate immediately.

Seamless integration and extensibility

To-Do Management is designed for flexibility.
External systems can create or retrieve To-Dos through the Sinpex API, allowing integrations with CRMs, case management tools, or downstream automation systems.

Each change to a To-Do — creation, update, completion — can also trigger webhooks, ensuring that your external systems stay perfectly in sync with what’s happening in Sinpex.

This makes To-Do Management not just a tool for day-to-day operations, but a foundational component of a connected compliance ecosystem.

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The value behind the feature

At its core, To-Do Management enforces accountability, strengthens auditability, and enables smarter collaboration across compliance teams.

It keeps all discretionary actions — the human pieces of the puzzle — right where they belong: inside the controlled, traceable environment of Sinpex.

No more missing notes. No more unchecked boxes. No more uncertainty over who’s responsible.
Just clear ownership, automated reminders, and full transparency at every step of the compliance process.

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Built for control. Designed for teams.

With To-Do Management, Sinpex extends its automation framework to the one area where technology often stops short: human accountability. By embedding it directly into case workflows, we help compliance teams operate with greater confidence — knowing that every manual action is tracked, every follow-up is visible, and every case meets the same high standard before approval.

It’s another step toward our vision of compliance automation with complete control — where efficiency and oversight work hand in hand.

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Now available on test instances

The To-Do Management feature is currently available on test instances and will be rolled out to production environments soon. Contact us to find out more!

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